Your Privacy Rights
Our Company respects your privacy and is committed to protecting your personal information. This page explains your rights and how to exercise them.
Your Consumer Rights
Under the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and similar laws in other states, you have the following rights regarding your personal information:
Right to Know
You have the right to request information about what personal data we collect, use, disclose, and sell about you.
Right to Delete
You can request that we delete the personal information we have collected from you, subject to certain exceptions.
Right to Opt-Out
You have the right to opt-out of the sale or sharing of your personal information for targeted advertising purposes.
Right to Correct
You can request that we correct inaccurate personal information that we maintain about you.
Right to Limit
You can limit our use and disclosure of your sensitive personal information to only what is necessary.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights.
Do Not Sell or Share My Personal Information
Our Company does not sell your personal information in the traditional sense. However, under California law, sharing data with third parties for targeted advertising may be considered a "sale." You can opt-out of this by submitting a request below.
We also honor Global Privacy Control (GPC) signals from your browser. If you have GPC enabled, we will automatically treat this as an opt-out request.
What We Delete and What We Retain
When you request deletion, the exact data we can delete and the data we must retain depends on your role with us. Retention windows reflect federal and state legal requirements (IRS, wage-and-hour laws) that we cannot waive.
For Customers
We permanently delete:
Profile (name, email, phone, password), saved addresses, saved payment methods, marketing preferences, delivery instructions, and personal identifiers tied to your usage of the app.
We retain (with personal identifiers removed where possible):
Order records (7 years, IRS tax retention); payment and refund transaction records (per Stripe's terms + PCI-DSS); aggregated, anonymized usage analytics that cannot be tied back to you.
For Drivers
We permanently delete:
Profile (name, email, phone, password), login credentials, notification and shift preferences, saved contact info, in-app messaging history.
We retain (with personal identifiers removed where possible):
Shift and earnings records (4 years, wage-and-hour law); W-9 / 1099 tax records (7 years, IRS); delivery records tied to closed orders (7 years); background-check records (per state law); insurance and vehicle documentation (per state requirements).
For Restaurant Partners
We permanently delete:
Contact person profile (name, email, phone), saved user preferences, in-app notification settings.
We retain (with personal identifiers removed where possible):
Business tax records / 1099-K (7 years, IRS); platform-fee transaction records (per Stripe's terms + PCI-DSS); menu and order history tied to completed transactions (7 years); commission and payout records (7 years).
All retained records are deleted at the end of the applicable legal retention window unless subject to ongoing legal proceedings or a valid records-hold. If you believe any retained record is being kept longer than required, contact us using the form or email below.
States with Comprehensive Privacy Laws
The following states currently have comprehensive consumer privacy laws in effect:
Even if your state is not listed, we extend these rights to all our customers.
Submit a Privacy Request
Contact Us About Privacy
If you have questions about your privacy rights or need assistance submitting a request, you can contact us:
Email: [email protected]
We will respond to all privacy requests within 45 days. If we need additional time (up to 90 days total), we will notify you of the extension and the reason for it.
Last updated: April 2026